1. Company Information

These Terms of Service ("Terms") are entered into between you ("Client") and:

2. Acceptance of Terms

By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use our services.

3. Services Description

ZuvoHQ provides professional video content creation services including:

4. Payment Terms

4.1 Payment Processing: All payments are processed securely through Stripe. We accept major credit cards and digital payment methods.

4.2 Payment Security: Your payment information is encrypted and processed according to PCI DSS standards. We do not store your payment details.

4.3 Billing: Payment is required in full before work commences. All prices are in New Zealand Dollars (NZD) and include GST where applicable.

4.4 Currency: International clients may be charged in their local currency. Exchange rates are determined by your payment provider.

5. Client Obligations

5.1 Content Provision: You must provide all necessary footage, brand guidelines, and project requirements within 48 hours of order confirmation.

5.2 Content Rights: You warrant that you own or have the right to use all provided content and that such use does not infringe any third-party rights.

5.3 Feedback: You agree to provide complete and accurate briefs and respond to clarification requests promptly to ensure project completion within agreed timelines.

5.4 Acceptable Use: You must not provide content that is illegal, offensive, defamatory, or violates platform community guidelines.

6. Delivery

6.1 Delivery Timeline: Standard delivery is 3-5 business days. Express delivery options are available for additional fees.

6.2 Final Delivery: Final content will be delivered via secure download links or direct platform scheduling as requested.

7. Intellectual Property

7.1 Client Content: You retain all rights to your original footage and brand materials provided to us.

7.2 Created Content: Upon full payment, you receive commercial usage rights to the final video content created by ZuvoHQ.

7.3 Portfolio Usage: We reserve the right to showcase created content in our portfolio and marketing materials unless specifically requested otherwise.

7.4 Third-Party Assets: Any stock footage, music, or graphics used will be properly licensed for your commercial use.

8. Limitation of Liability

8.1 Service Limitation: Our liability is limited to the amount paid for the specific service that gave rise to the claim.

8.2 Consequential Damages: We shall not be liable for any indirect, incidental, special, or consequential damages including lost profits or business opportunities.

8.3 Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.

9. Jurisdiction and Governing Law

9.1 Governing Law: These Terms are governed by the laws of New Zealand.

9.2 Jurisdiction: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

9.3 Dispute Resolution: We encourage resolution of disputes through direct communication before resorting to legal proceedings.

10. Consumer Rights (New Zealand)

10.1 Consumer Guarantees: Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 (NZ).

10.2 Fair Trading: Our services comply with the Fair Trading Act 1986 (NZ) and we are committed to fair and ethical business practices.

10.3 Dispute Resolution: For consumer disputes, you may contact the Disputes Tribunal or Commerce Commission of New Zealand.

11. Data Protection and Privacy

11.1 Privacy Compliance: We comply with the Privacy Act 2020 (NZ), GDPR, and CCPA as applicable.

11.2 Data Processing: Your personal and business data is processed according to our Privacy Policy.

11.3 Data Security: We implement appropriate technical and organizational measures to protect your data.

11.4 No Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising (see Do Not Sell/Share page).

11.5 Subprocessors: Current third-party processors are listed at /subprocessors. Use of any materially new subprocessor will be preceded by notice as described in the Data Processing Agreement.

11.6 Data Processing Agreement: If you act as a Controller and require a DPA, our standard agreement is available at /data-processing-agreement.

11.7 Security & Compliance Overview: See /security-compliance for a summary of technical and organizational measures.

11.8 Vulnerability Disclosure: Security researchers may report issues via /vulnerability-disclosure.

11.9 Children: Our services are not directed to children under 13 and we do not knowingly collect their personal information. Contact alex@zuvohq.com if you believe a child has provided data.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice at least 30 days before taking effect.

Continued use of our services after changes constitutes acceptance of the modified Terms.

13. Contact Information

For questions about these Terms, please contact us at: