1. Parties and Services

This Client Service Agreement ("Agreement") is entered into between ZuvoHQ Limited, a company based in New Zealand ("ZuvoHQ," "we," "us," or "our"), and the client ("Client," "you," or "your") for the provision of professional video content creation services. We serve clients worldwide from our New Zealand base.

2. Project Scope and Specifications

2.1 Project Definition

Each project begins with a detailed brief submitted through our platform. The brief must include:

2.2 Content Requirements

Client is responsible for providing all source materials including:

3. Pricing and Payment Terms

3.1 Additional Costs

4. Delivery and Timeline

4.1 Standard Delivery Times

4.2 Delivery Method

Final deliverables are provided through our secure client portal with:

5. Intellectual Property and Usage Rights

6.1 Content Ownership

Upon full payment, Client receives complete ownership and commercial usage rights for all delivered content, including:

6.2 Source Material License

Client warrants that all source materials provided are:

6.3 Portfolio Usage

ZuvoHQ reserves the right to use completed work in our portfolio and marketing materials, unless Client specifically requests confidentiality in writing.

6. Client Responsibilities

7.1 Content Provision

7.2 Review and Approval

7.3 Payment Obligations

7. Performance Guarantees and Quality Standards

8.1 Quality Commitment

ZuvoHQ guarantees that all deliverables will:

8.2 Performance Expectations

While we cannot guarantee specific performance metrics (views, engagement, conversions), we commit to creating content optimized for platform algorithms and audience engagement based on current best practices and industry standards.

8. Limitation of Liability

9.1 Service Limitations

ZuvoHQ's liability is limited to the total amount paid by Client for the specific project in question. We are not liable for:

9.2 Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, or technology failures.

9. Termination and Cancellation

10.1 Client Cancellation

10.2 ZuvoHQ Termination Rights

We reserve the right to terminate projects for:

10. Data Protection & Subprocessors

10.A Privacy Frameworks. We process Personal Data per our Privacy Policy. Where acting as Processor, the Data Processing Agreement (DPA) applies.

10.B Subprocessors. Vetted third parties listed at /subprocessors support hosting, storage, auth, payments, analytics (post‑consent) & tooling. Material additions (impacting Personal Data) will be posted with advance notice (aim: ≥15 days). Reasonable documented objections within 10 days; unresolved—sole remedy: terminate affected processing (or Agreement if inseparable) with pro‑rated refund of unused pre‑paid fees for that portion.

10.C Security. Safeguards (encryption, access control, monitoring, incident response) summarized at /security-compliance. You must secure uploads, credentials, and ensure lawful basis for footage.

10.D No Sale of Personal Data. We do not sell or share Personal Data for cross‑context behavioral advertising.

10.E Children. Do not submit footage primarily featuring individuals under 16 without verifiable consent & lawful basis; never submit exploitative or unsafe minor content.

10.F Data Subject Requests. Submit via /gdpr-data-request; forward requests you receive that relate to processing we conduct for you.

10. Governing Law and Dispute Resolution

11.1 Applicable Law

This Agreement is governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Zealand.

11.2 Dispute Resolution Process

11. Contact Information and Support

12. Agreement Acceptance

By placing an order with ZuvoHQ, Client acknowledges having read, understood, and agreed to be bound by all terms and conditions outlined in this Agreement. This Agreement supersedes all previous agreements and may only be modified in writing by authorized representatives of both parties.