Define your target audience, key messages, and goals. Gather your source materials (product videos).

Choose a subscription plan or use our pricing calculator, upload your product videos, and provide a detailed brief about your product and brand.

We create your professional videos and deliver them directly to your dashboard. No drafts or approval process - we deliver final videos based on your specifications.

Download optimized files or use our auto-scheduling service to post directly to your accounts.

Include your target audience, key product features, and desired tone in your order brief for best results.

Upload high-quality product videos through the order form. We accept MP4, MOV, and AVI formats up to 2GB.

Include brand preferences, colors, fonts, and style guidelines in your order brief for consistent branding.

We automatically optimize videos for Instagram, TikTok, and YouTube with proper aspect ratios and formats.

Order Progress Stages:

Can I modify my order after submission?

Yes, within 2 hours of submission or before we start processing. Once production begins, modifications require a new order.

Can I request post-delivery edits?

We don't offer post-delivery edit cycles. Please ensure briefs are accurate before ordering. Material changes require a new order.

What if I need rush delivery?

Rush delivery (24 hours) is available for +$1.99/reel. For emergencies, contact alex@zuvohq.com with "URGENT" in the subject line and we'll accommodate when possible.

Can I get a preview before paying?

We require full payment upfront to ensure rapid delivery. No previews or revisions are offered - we deliver professional product videos based on your specifications. All sales are final once payment is processed (within 2 hours).

• Check file size (max 2GB per file)
• Ensure stable internet connection
• Try different browser (Chrome recommended)
• Disable browser extensions

• Clear browser cache and cookies
• Disable ad blockers temporarily
• Try incognito/private browsing mode
• Update your browser to latest version

• Verify card details and billing address
• Check with your bank for restrictions
• Try alternative payment method
• Contact our billing team

Recommended Browsers:

• Chrome 90+ (recommended)
• Firefox 88+
• Safari 14+
• Edge 90+

Supported File Formats:

Managing Your Account:

• Update profile and billing information
• Download invoices and order history

Security & Privacy:

• Enterprise-grade encryption for all uploads
• Two-factor authentication available
• GDPR and CCPA compliant

How billing works:

• 100% payment required upfront to start production
• Volume discounts applied automatically
• Pre-processing cancellation: refund minus 5% fee
• No refunds once processing starts (within 2 hours)
• Net-30 terms for qualified businesses

Need help with billing?

For billing questions, payment issues, invoice requests, and refunds, contact alex@zuvohq.com with "BILLING" in the subject line.

Enterprise Solutions:

• Custom pricing for high-volume orders
• Priority processing and support
• Flexible payment terms