Get in Touch
Have questions about our services? Need a custom quote? Our team is here to help you scale your content creation with personalized solutions.
24/7 SUPPORTalex@zuvohq.com
Best for: General inquiries, quotes, partnerships
Support Email
support@zuvohq.com
Best for: Technical issues, order support
Support Hours
Mon-Fri: 9 AM - 5 PM NZST
Weekend support: 48-hour response via email
Location
Hamilton, NZ
Global support team available 24/7
Department Contacts
Sales & Quotes
alex@zuvohq.com
Technical Support
support@zuvohq.com
Partnerships
billing@zuvohq.com
Enterprise
alex@zuvohq.com
Office Information
Headquarters
Hamilton, New Zealand
ZuvoHQ Limited
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM NZST
Weekend: Email support only
Response time: 24-48 hours
Urgent Issues?
For urgent technical issues affecting active projects or production delays:
alex@zuvohq.com (URGENT)Include "URGENT" in subject line • Response within 4-6 hours
Before You Contact Us
📋 For Order Status Questions:
Check your dashboard first - most order updates are posted there in real-time. Include your order number when contacting support.
💰 For Pricing Questions:
Use our pricing calculator for instant quotes. Contact sales for custom packages over 1,000 reels or special requirements.
🔧 For Technical Issues:
Include browser version, operating system, and screenshots if possible. This helps us resolve issues faster.
🎯 For Custom Requirements:
Provide detailed specifications, reference examples, and timeline requirements. This ensures accurate quotes and faster project starts.