Everything You Need to Know
Find instant answers to common questions about our professional video production services, pricing, delivery times, and more.
FREQUENTLY ASKED QUESTIONS72hrs
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Getting Started
4 questionsProfessional video production service. You provide raw content and briefs, we create engaging reels optimized for social media platforms.
Start with our Proof Package (10 videos for $109) to test quality. Minimum 50 videos for bulk orders.
Visit our order page, upload content, provide briefs. Production starts within 24 hours.
Accept all major formats: MP4, MOV, JPG, PNG, MP3, WAV. Max 2GB per file.
Pricing & Billing
5 questionsPricing scales with quantity: 50-99: $17.99, 100-199: $13.99, 200-499: $10.99, 500-999: $7.99, 1000+: $5.99.
No hidden fees. Prices shown are final. Optional add-ons: speed delivery (+$1.99/reel) or auto-scheduling (+$0.50-$1.20/reel).
All major cards, PayPal, Apple Pay, bank transfers ($5,000+), crypto. Net-30 for qualified businesses.
All sales final once processing begins. No refunds or revisions. Content optimized for high-volume posting.
Yes for 1,000+ reels or partnerships. Contact alex@zuvohq.com for bulk rates.
Content Strategy
6 questionsConsistent posting maximizes organic reach. We recommend 90 unique videos across 3 platforms (270 total posts/month).
Yes. Every video engineered for conversions, not just views. Results-driven content that turns viewers into customers.
No. We specialize in professional product videos only. Faceless, hands-off content perfect for ecommerce brands.
Start with Proof Package: 10 videos for $109. Then choose subscriptions: 3/day ($1,457/mo), 4/day ($1,511/mo), or 5/day ($1,889/mo).
After proof package, choose from 3 preset tiers (3, 4, or 5 posts daily). Fixed monthly rate, automatic delivery. Self-service.
Yes. Switch between tiers (3, 4, or 5 posts daily) anytime. Changes take effect next billing cycle.
Production & Delivery
4 questionsStandard delivery is 3-5 business days from order confirmation. Rush delivery (24 hours) is available for +$1.99 per reel. Large orders (500+ reels) may take 5-7 business days. We'll provide an exact timeline when you place your order.
Yes! Your dashboard shows real-time progress updates. You'll receive notifications at key milestones: order received, production started, first drafts ready, and final delivery.
You'll receive videos optimized for vertical platforms: TikTok (1080x1920, 9:16), Instagram Reels (1080x1920, 9:16), and YouTube Shorts (1080x1920, 9:16). All files are delivered in MP4 format with optimal compression for mobile viewing.
Yes! Our auto-scheduling service can post the same video to TikTok, Instagram Reels, and YouTube Shorts. Standard pricing is +$0.50/video for posting to all 3 platforms. You maintain full control and can modify/cancel posts anytime.
Content & Quality
5 questionsInclude: clear objective (brand awareness, sales, engagement), target audience, key message/CTA, brand guidelines, preferred style/tone, any specific requirements, and reference examples. The more detail you provide, the better we can match your vision.
Absolutely! Upload your brand guidelines, logos, fonts, color schemes, and style preferences. We'll ensure all reels maintain brand consistency. We can also create a brand template for faster future orders.
Yes! We have access to extensive royalty-free music libraries and trending audio. Our Performance Plus add-on (+$3.99/reel) includes trending audio selection, viral format adaptation, and engagement optimization.
Yes, we support content creation in English, Spanish, French, German, Portuguese, and Italian. Additional languages may be available upon request. Specify language requirements when placing your order.
We can work with limited content using creative techniques like text overlays, animations, stock footage, and graphics. Our team will recommend the best approach during the order review. Stock content usage incurs no additional fees.
Technical & Platform
5 questionsYes! You receive full commercial rights to all content. Use it however you want, wherever you want, for as long as you want. We don't retain any rights to your finished reels.
Absolutely. We use enterprise-grade encryption, secure file storage, and strict data handling protocols. Your content is automatically deleted from our systems 30 days after project completion unless you request longer retention.
Yes! We offer white-label solutions for agencies and consultants. Contact our team at alex@zuvohq.com to discuss arrangements, pricing, and branding options.
We're developing integrations with popular tools like Hootsuite, Buffer, Later, and Canva. Currently, we provide direct posting to social platforms and can export to most scheduling tools via standard formats.
Orders can only be cancelled within 2 hours of payment, before processing begins. Once production starts, all sales are final with no refunds or changes available. This allows us to maintain our rapid delivery schedule and competitive pricing for high-volume content.
Support & Account
5 questionsEmail us at support@zuvohq.com or alex@zuvohq.com during business hours (9 AM - 5 PM NZST). We typically respond within 24 hours during business hours.
Yes! We provide free onboarding sessions for orders over $2,000 and comprehensive documentation for all clients. Enterprise clients receive dedicated account management and training sessions.
Yes! Set up weekly, bi-weekly, or monthly recurring orders with custom content briefs. Recurring orders receive a 10% additional discount and priority processing.
Our standard delivery is 3-5 business days. For urgent requests, contact support@zuvohq.com - we'll do our best to accommodate critical deadlines when possible.
Yes! We serve clients worldwide. All pricing is in USD, and we accommodate different time zones for communication. International bank transfers and PayPal are available for payments.
Still Have Questions?
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